Privacy Policy

1. Introduction

Proper Trades ("we", "our", "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or submit an enquiry for property repairs, installations, construction, or renovation work.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you submit an enquiry through our quote forms. This includes:

• Identity Data: Full name.
• Contact Data: Email address, phone number.
• Location Data: Postcode and property address (where services are required).
• Project Data: Main service selected, specific sub-service, property type (residential/commercial), project description, and any uploaded photographs or files.
• Tracking Data: The URL of the page you submitted the form from, and the referrer source.

3. How We Use Your Information

We process your personal and project information based on your consent and our legitimate business interests to:

• Review your project requirements.
• Coordinate with suitable, vetted Midlands-based trade specialists to prepare quotes.
• Arrange bookings and scheduling for trade teams.
• Communicate with you regarding your quote, booking status, and answers to questions.
• Maintain our service quality, safety, and compliance tracking.

4. Sharing Your Information

To arrange a quote and appropriate trade team, we must share your project details and postcode with select vetted trade partners in our network who have the specific expertise for your job. We do not sell or rent your personal information to third-party marketing directories. Your details are secure and only shared with contractors explicitly matched to quote or execute your project.

5. Security of Your Data

We implement appropriate technical and organisational security measures to protect your personal data from unauthorised access, alteration, disclosure, or destruction. However, no transmission over the internet or database storage is 100% secure, so we cannot guarantee absolute security.

6. Your Rights

Under UK data protection law (UK GDPR), you have rights regarding your personal information, including the right to access, correct, delete, or limit the processing of your data. To exercise these rights, please email us at enquiries@propertrades.co.uk.